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Citrix Receiver Selection
Therefore, customers encountering issues on configurations not supported by Microsoft, as highlighted above, may need to replicate their issue on a supported configuration if Microsoft technical support is required in order to resolve the issue, i.
The following combination of software was formally qualified by Microsoft as noted in Microsoft TechCenter Infrastructure qualified for Microsoft Lync :. On XenApp 7. Skype for Business Server is not listed as a supported platform. Note : If Microsoft Office is to be installed locally on the device, you must use the bit version of Office. Download the latest release of Citrix Receiver 4. Install the VDI Plug-in on the device. Note: Be sure to install the latest Microsoft updates.
Make sure the endpoint OS is bit and has the bit VDI plug-in installed, not the bit version. Make sure there is an exception on the Windows firewall for the Lync ports or disable the firewall. Do this on both the endpoint and VDA.
Select the checkbox for Also turn on Windows Event logging to collect troubleshooting information. The relevant trace modules for the VDA are:.
Upload the trace file to Citrix Insight Services a. Issue: When right-clicking on a voice message in and selecting Play , the message cannot be heard. Workaround: Double-click on the voice message or click on the View More in Outlook link to open the voice message in Outlook; this enables the message to be heard through the speakers on the user device.
Alternatively, if you select this icon and choose Call Voice Mail , you can listen to the voice message through your USB headset. When a call starts, the audio volume on the device is reduced. Use the device audio controls to increase the volume. Camera is activated when user hovers mouse over the video preview if camera is present on the "server side" host computer physically or virtually.
Preview is shown, despite text on the screen that says video preview is not supported. Video fails to start for the rest of the call if the video preview was shown. It is a machine-wide policy. The VDI Plug-in does not support smart card authentication and users must enter their credentials manually if their device is not domain-joined. Failed to load featured products content, Please try again.
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More Read Edit View history. History [ edit ] Prior to Receiver, Citrix had a different client for each of its products. Retrieved 25 August CBS Interactive. Retrieved 1 October
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