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Citrix workspace problems |
Saturday, February 4, 2023
Citrix workspace problems
Citrix workspace problems
Create delivery groups. Manage delivery groups. Create application groups. Manage application groups. Remote PC Access. Publish content. Server VDI. User personalization layer. Remove components. Upgrade and migrate. Upgrade a deployment. App protection. Contextual App Protection for StoreFront. Contextual App Protection for Workspace. App Protection for hybrid launch for Workspace.
App Protection for hybrid launch for StoreFront. Delegated administration. Federated Authentication Service. FIDO2 authentication.
Manage security keys. Security considerations and best practices. Smart cards. Smart card deployments. Pass-through authentication and single sign-on with smart cards. Virtual channel security. Generic USB devices. Mobile and touch screen devices.
Serial ports. Specialty keyboards. TWAIN devices. WIA devices. HDX 3D Pro. Text-based session watermark. Screen sharing. Virtual display layout. Audio features. Browser content redirection. HDX video conferencing and webcam video compression. HTML5 multimedia redirection.
Optimization for Microsoft Teams. Monitor, troubleshoot, and support Microsoft Teams. Windows Media redirection. General content redirection. Client folder redirection. Host to client redirection. Bidirectional content redirection. Generic USB redirection and client drive considerations.
Printing configuration example. Best practices, security considerations, and default operations. Printing policies and preferences. Este texto foi traduzido automaticamente. Este artigo foi traduzido automaticamente. Using the Storebrowse utility to enumerate resources for the Citrix Gateway URL might fail when at least one of the configured Delivery Controllers is not reachable.
When Citrix IME is enabled, certain third-party applications might not respond and application launches in a user session might fail.
The issue occurs because of the faulting CtxIme module. Attempts to refresh or launch an app might result in the cannot contact store error message. This issue happens when the retrieval of shortcut description for specific subscribed apps fails. Your apps are not available at this time. Please try again in a few minutes or contact your help desk with this information: cannot contact store.
Attempts to launch a user session might fail after using the selfservice. Citrix Workspace will automatically uninstall your old version and delete all your settings, which you can restore later. Otherwise you will have to delete everything manually.
Click OK to continue. Logon to Citrix Gateway using an incorrect password lets Storebrowse make multiple authentication attempts that might lock out the user account. Citrix Workspace app authentication might fail after initialization when attempted using a smart card through Citrix Gateway. If you refresh the authentication process after 15 minutes, a error message might appear in the embedded browser within Citrix Workspace. This results in the app being stuck in the authentication loop until you close and reopen the app.
Opening a published application using folder redirection when the folder redirection share is offline, might fail with the following error message. When attempting to open an application using the shortcut with the Limit to one instance per user and vPrefer options enabled, a connection failure error might appear on the Citrix Director.
During a conference call, when using Microsoft Teams in HDX optimized mode, the video portion of incoming calls might flicker. Citrix Workspace app might poll external beacons for internal stores. With this fix, external beacons are not polled when the store is used without the gateway. Shortcuts for published applications through Citrix Workspace app cannot be created without appropriate permissions. As a result, the icons might be downloaded in the user profile at every refresh, increasing the cache size on the endpoints and the CPU consumption in the StoreFront side.
Launching sessions from Delivery Groups with an access policy rule specifying the client IP address might fail if the client has multiple NICs. When you open a desktop window in windowed mode in a multi-monitor environment, the following behavior might be observed. The window opened on monitor 1 and dragged to monitor 2 might appear maximized on monitor 1 instead of on monitor 2.
With this fix, you can switch to the required account when multiple accounts and the current account registry are configured. Configuring an enabled and a disabled store together using a Group Policy Object might result in a non X1 or a green bubble user interface instead of an X1 user interface for the first time on the enabled store.
Disabling the store account in Citrix Workspace app might not delete app shortcuts from the Start menu or the desktop. The issue occurs when the wfica32 process consumes significant amount of memory.
Attempts to launch a session through Citrix Workspace app for Windows might fail when the CGP port is blocked on the endpoint. The issue occurs when a new application is added or a change is made on the back-end. The issue occurs when one or more store accounts are present. When you attempt to log on to Wyse thin client devices using Citrix Workspace app for Windows, the authorization prompt might appear behind the Desktop Lock screen.
As a result, you cannot log on until you bring the authorization prompt window to the foreground. When using the screen share feature in Microsoft Teams during a peer to peer call, a black screen might appear. The shortcut created for an application might not delete even after you disable the application or change the path of the shortcut. Attempts to launch applications through Citrix Workspace app for Windows might fail when connecting or disconnecting a VPN connection through the Citrix Gateway.
When in a double-hop scenario, the endpoint client names might not pass through to a Delivery Controller or Director. The issue occurs with VDA Version and higher. After upgrading Citrix Receiver version 4. If you select Log Out when a session is running, the Sign Out prompt appears to confirm with the action. Pressing Cancel will cause an error. When you upgrade Citrix Receiver version 4.
For example, the default store account always defaults to All Accounts. It is sent only when you open app or desktop via web and from the same store that is added via native Citrix Workspace app. When the BCRClient. This section provides information about the new features and fixed issues in the previous releases that we support as per the Lifecycle Milestones for Citrix Workspace app.
Citrix Workspace app Citrix Workspace app ensures to automatically update the agents whenever an update is available in the future. You can register for this technical preview by using the Podio form. Submit a request and we will reach out to you with more details.
Citrix Workspace app for Windows now supports background blurring for webcam redirection. This App Protection enhancement optimizes the experience and security capabilities for web and SaaS app users on Windows App Protection offers enhanced security to defend our customers against Keyloggers, accidental and malicious screen capture at endpoints.
Currently, App Protection capabilities are only offered for Workspace resources. Administrators who have users on lower-performance client endpoints can choose to limit incoming or outgoing video resolutions to decrease the impacts of encoding and decoding video on those endpoints. Starting from Citrix Workspace app for Windows, you can limit these resolutions using client configuration options. Users running with restricted resolutions impact the overall video quality of the conference because the Microsoft Teams server will be forced to use the lowest-common-denominator resolution for all conference participants.
Call constraints are disabled by default on the client with Citrix Workspace app Implementing this transition in our products and their documentation is an ongoing process. Your patience during this transition is appreciated. You can now configure Citrix Enterprise Browser to open all work or enterprise links and apps configured by your administrator in the Citrix Workspace app. This feature provides a way for you to open only work links or web and SaaS apps in the Citrix Enterprise Browser.
You can select an alternate browser to open any other non-work links or apps. From this release, all internal web apps and external SaaS apps available in the Citrix Workspace app open in Citrix Enterprise Browser. You can add extensions that are provided by your administrator to the Citrix Enterprise Browser in a secure way. An administrator can deploy, manage, and control the extensions. For more settings, see Global App Configuration Service. This feature is a request-only preview. To get it enabled in your environment, fill out the Podio form.
For information on how to configure, see Citrix Enterprise Browser documentation. The administrator can use the Global App Configuration service for Citrix Workspace to deliver Citrix Enterprise Browser settings through a centrally managed service.
The Global App Configuration service is designed for administrators to easily configure Citrix Workspace and manage the Citrix Workspace app settings. This feature allows admins to use the Global App Configuration Service to apply various settings or system policies to the Citrix Enterprise Browser on a particular store.
The administrator can now configure and manage the following Citrix Enterprise Browser settings using the Global App Configuration service:. The default new value is No, use the native resolution , also known as DPI matching. When you select this option, Citrix Workspace app attempts to match display resolution and DPI scale settings of the local Windows client to the HDX session automatically. DPI matching is recommended in all cases, especially when high-resolution monitors above x are in use.
The Yes option, also known as Client-side scaling or compatibility mode is only recommended for legacy applications that are not DPI-aware and should only be used in special circumstances.
This option might introduce some side effects while displaying the legacy apps, like blurry text because of the upscaling or stretching of the HDX session.
By enabling this feature, you can open your previously disconnected desktops instantly. Once this feature is enabled, Citrix Workspace app launches the disconnected sessions in hidden mode. The session is instantly presented as soon as you launch the desktop. Administrators can control the version by setting the range in the maximumAllowedVersion and minimumAllowedVersion properties in the Global App Config Service.
If you want to auto-update Citrix Workspace app to a specific version, enter the same version in the maximumAllowedVersion and minimumAllowedVersion properties in the Global App Config Service. You can provide feedback on this feature via the Podio form.
It made the users assume that the launch is stuck and close the dialog, as the notification messages were quite static. The improved app and desktop launch experience is more informative, modern, and provides a user-friendly experience on Citrix Workspace app for Windows. This helps to keep the users engaged with timely and relevant information about the launch status.
The notification appears in the bottom-right corner of your screen. This feature is also supported on Workspace for Web. Users can view meaningful notifications about the launch progress, instead of just a spinner.
If a launch is in progress and the user attempts to close the browser, a warning message is shown. Profiles help you keep personal information such as history, bookmarks, passwords, and other settings separate for each of your Citrix Workspace accounts. Based on your Workspace store, a profile is created, allowing you to have a unique and personalized browsing experience.
After you upgrade to version When you sign in to the device using a different store for the first time, all your previously saved data is lost.
With this fix, a sign-in page appears when you sign out from Citrix Workspace app for Windows, specific to on-premises stores. When you start a published app through a PNAgent site, Citrix Workspace app for Windows displays the following message:.
You can either blur or replace the background with a custom image and avoid unexpected distractions by helping the conversation stay focused on the silhouette body and face. The feature can be used with either P2P or conference calls. MultiWindow support is a prerequisite that requires a VDA update to or higher.
For more information, see Multi-window meetings and chat. This feature is available only after the future update roll-out from Microsoft Teams. When the update is rolled-out by Microsoft, you can check CTX and the Microsoft Public roadmap for the documentation update and the announcement.
You can enable this feature using the registry:. The auto-update feature automatically updates the Citrix Workspace app to the latest version without the need for any user intervention. Citrix Workspace app periodically checks and downloads the latest available version of the app.
Citrix Workspace app determines the best time to install based on user activity not to cause any disruptions. From this release, all internal web apps and external SaaS apps available in the Citrix Workspace app, open in the Citrix Enterprise Browser. While updating Citrix Workspace app for Windows from the previous version to , user is prompted to sign in.
The sign-in is prompted only for the workspace store. Optimized Microsoft Teams might not select a new default audio device connected to the endpoint. Now, you can either blur or replace the background with a custom image and avoid unexpected distractions by helping the conversation stay focused on the silhouette body and face.
The following key is required only if you want to replace the background image and not for blurring:. Citrix Workspace app introduces significant performance improvements for Intel integrated GPUs:. Citrix Workspace app now ensures that no unauthorized dynamic-link libraries DLL or untrusted modules get access to the session. If any untrusted module gets injected during a session, the Citrix Workspace app detects such intervention and stops the module from loading.
Also, if any untrusted or malicious DLL is detected before the session launch, App Protection blocks the session launch and displays an error message. Closing the error message exits the virtual app and desktop session. You can register for the Technical Preview via the Podio form. For more information, see App Protection.
Citrix Workspace app determines the best time to install based on user activity to not cause any disruptions. This means Citrix Workspace app attempts to match display resolution and DPI scale settings of the local Windows client to the Citrix session automatically.
When you start Citrix Workspace app for the first time after adding the store URL, the following error message appears:. Restart your app. Previously, Citrix Casting was enabled by default during the Citrix Workspace app installation. When you update Citrix Workspace app, the Citrix Casting gets updated automatically.
For more information on Citrix Casting, see Citrix Casting. Starting from this release, you can get quick access to your recently used apps, desktops, and files. Right-click on the Citrix Workspace app icon in the taskbar to view and open the recently used resources from the pop-up menu. For more information, see Global App Configuration Service documentation.
Starting from this release, you can choose to open the Citrix Workspace app in maximized mode. Instead of maximizing the Citrix Workspace app manually every time, you can set the maximise workspace window property in the Global App Configuration Service to enable the Workspace app to open in the maximized mode by default.
Citrix Workspace app for Windows now provides Storebrowse support to self-service that enables Storebrowse users to access Cloud and Workspace features. For more information, see Storebrowse for Workspace. Citrix Workspace app now alerts you about closing active browser windows, when you do any of the following in the Citrix Workspace app:.
During Give Control session with Microsoft Teams HDX optimization, the remote cursor is drawn slightly offset from its actual position. When you access a VDA for the first-time using Citrix Workspace app for Windows version or later, the following security message might appear:.
In previous versions, this message was present only during the first access to each published resource in a Delivery Group and not every VDA. When you upgrade Citrix Workspace app for Windows, the following extra registry key might be created:. Improved audio echo cancellation support for all audio codecs including Adaptive audio and all legacy audio codecs.
The enhanced SSO experience reduces the entire process to a few commands. It also improves the user experience, provided the same IdP is used for authentication to both the Workspace app and the particular web or SaaS app being launched. For example, if you have set a speaker as the Secondary ringer and your endpoint is connected to headphones, Microsoft Teams sends the incoming call signal to the speaker even though your headphones are the primary peripheral for the audio call itself.
This feature is available only after the roll-out of a future update from Microsoft Teams. To know when the update is rolled-out by Microsoft, see the Microsoft roadmap. You can also refer to CTX for the documentation update and the announcement. In Citrix Workspace app, you might experience intermittent failures when answering or making a Microsoft Teams call. The following error message appears:. When you try to redirect to the preferred webcam as set in the Citrix Workspace app for Windows, the setting might not be executed as configured.
With this fix, the preferred webcam will be the only available webcam in the user session. This provides better control when multiple webcams are available in the user session. If Citrix Workspace app is configured to show apps in Desktop and Start menu shortcut folder, then launching apps and desktop session from the Desktop or Start menu post Citrix Workspace app exit might result in failure. This enables Storebrowse users to access Cloud and Workspace features.
Technical previews are available for customers to test in their non-production or limited production environments, and share feedback. It is advised not to deploy Beta builds in production environments. Citrix Workspace will automatically uninstall your old version and delete all your settings, which you can restore later.
Otherwise you will have to delete everything manually. Click OK to continue. Your apps are not available at this time. Please try again in a few minutes or contact your help desk with this information: cannot contact store.
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